Privacy and Security Policy
The Al Meezan application is committed to protecting the privacy and security of its users and their personal information. This Privacy and Security Policy explains how information may be collected, used, stored, and protected when you use the Al Meezan mobile application and related electronic services.
1. Information We Collect
Depending on the services you use, the application may collect information necessary to provide and improve its services, which may include:
Personal information provided by you when using electronic services.
Contact information, such as name, email address, and phone number, where required.
Information related to requests, applications, or transactions submitted through the application.
Technical information necessary to operate, secure, and improve the application, such as device and application information, logs, and diagnostic information.
The application only requests information that is necessary for the relevant service or functionality.
2. How We Use Your Information
Information collected through the application may be used to:
Provide and operate the available electronic services.
Process and respond to requests and submissions.
Verify user identity where required.
Communicate with users regarding their requests, transactions, or services.
Maintain the security and reliability of the application.
Detect, prevent, and investigate unauthorized access, misuse, or security incidents.
Improve the application's functionality, performance, and user experience.
Comply with applicable laws, regulations, and official requirements.
3. Protection of Your Information
We apply appropriate administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.
Access to personal information is restricted to authorized personnel and systems where access is necessary for performing legitimate business or service-related functions.
4. Information Sharing
Personal information is not shared with third parties except where necessary to provide requested services, fulfill official requirements, comply with applicable laws or regulations, or protect the security and integrity of the application and its users.
Where third-party services are used to support the application's functionality, information sharing is limited to what is necessary for the relevant service.
5. Data Retention
Information is retained only for as long as necessary to provide the requested services, fulfill applicable legal or regulatory obligations, resolve disputes, maintain appropriate records, and protect the security of our systems.
Retention periods may vary depending on the type of information and the service involved.
6. Application Security
The application uses security controls and measures intended to protect user information and electronic transactions. Users are also responsible for maintaining the confidentiality of their account credentials and for using the application through trusted devices and secure connections.
If you believe that your account or information has been compromised, you should notify the relevant support channel as soon as possible.
7. Third-Party Services and Links
The application may provide links to external websites or services. These external services are governed by their own privacy policies and terms of use.
Al Meezan is not responsible for the privacy practices or content of external websites or services that are not operated by Al Meezan.
8. User Responsibilities
Users are responsible for:
Providing accurate information when required.
Keeping their login credentials and authentication information confidential.
Taking reasonable precautions to protect their devices from unauthorized access.
Logging out or securing their account when using shared or public devices.
Reporting suspected unauthorized access or security incidents.
9. Changes to This Policy
This Privacy and Security Policy may be updated from time to time to reflect changes in services, applicable requirements, or security practices.
Any updated version will be published through the appropriate Al Meezan channels. Users are encouraged to review this policy periodically.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy and Security Policy or the handling of your information, please contact us through the official Al Meezan communication channels.
